Account help
A frozen screen does not establish whether the server settled the round. Reopening the game can show a completed record or a pending state. Repeated betting to check the balance adds unrelated transactions and obscures the problem. The useful evidence is a round identifier and its recorded stake and result.
What to check
Record game, time, round ID and relevant history. Contact support if the state remains unresolved; this guide does not promise a particular refund or settlement time.
Before you start
Practical checks for documents, promotions and account questions. The conditions shown in your own account take priority.
Information, not a bonus offer