Two different questions are being answered
A document request usually serves two purposes, and people tend to notice only the first. One is confirming that you are the person you claim to be. The other is establishing whether you may use the service where you live, which is a separate legal question and often the more consequential one. An ID document settles age and identity; eligibility depends on your residence and on the operator's list of restricted or accepted territories. Because those are distinct, an answer to whether your documents are sufficient makes little sense without knowing how the terms treat players in New Zealand. Ask about both points separately and in writing.
How to photograph a document
Capture the whole page, edges included and the machine-readable strip intact, in even light with no glare across the surface. Everything the operator asked for has to be legible; other fields may be covered if the instructions allow it. Do not retouch anything, whether that is a name, a date or an expiry period. Do not use another person's document and do not paste in a missing corner. Check the accepted file formats and size limits before uploading. Beware of files carrying metadata, because an image with location data attached shares more than you intended. Doing this properly on the first attempt saves time precisely when you are least willing to spend it.
The route you send it through matters
Send documents only where their presence is expected and tied to your account, which in practice means the secured area of the site. A request for a scan arriving by email, messenger or social media needs independent confirmation before you act on it. A legitimate operator does not chase your documents through a channel that leaves no record. Note the date and time you submitted, what you sent and any case reference. Never post document images in public threads, and never send them to someone offering to speed up a check for a fee. That offer has a purpose, and it is not helping you.
Your data, before and after the check
Before accepting a privacy notice, work out who the controller is, what the data will be used for, how long it is kept and who it may be shared with. Check how you would request access to your own data or ask for a correction or deletion, and whether that route is described concretely or only in generalities. Operators serving several markets are sometimes controllers outside Europe, which makes transfer details worth reading. If you believe processing breaks the rules, you have the right to complain to a data protection authority. Keep your own record of what you sent, to whom and when.
When details change
A name change after marriage, a move to a new address or a replacement identity document are all ordinary events, but they need the official channel rather than a fresh account. Report the change before requesting a payout and attach the document that supports it. Correcting data by registering again is the most expensive way to do it, because systems link accounts through payment details and devices, and the usual outcome is both profiles locked. Keep confirmation of what you submitted. If a change is refused or ignored, ask for the reason and state which data and which purpose you are querying. A right to correction applies to data that is wrong, not to data someone would simply prefer to be different.
Sources
Conditions can change. Check the source before making a decision.
Updated: 2026-10-08