Account help
When proof of address is requested, the accepted document type and allowed age must come from the account’s own instructions. A legible name, address, issuer and date may need to be visible together. Cropping, editing or hiding required fields can prevent assessment. Do not alter a document to force a match.
What to check
Use the authenticated upload area and confirm what may be redacted. Do not send identity documents to an unverified social-media account or a public discussion.
Before you start
Practical checks for documents, promotions and account questions. The conditions shown in your own account take priority.
Information, not a bonus offer